Contact & Support
How to get help with PlexMCP.
Support Channels
Community Support (Free)
Best for general questions and community discussions:
- GitHub Discussions: github.com/PlexMCP/plexmcp/discussions
- GitHub Issues: For bug reports and feature requests
- Documentation: You're reading it!
Response time: Community-driven, typically 1-3 business days
Priority Support (Pro)
Email support with faster response times:
- Email: support@plexmcp.com
- Response time: 1-2 business days
- Hours: Monday-Friday, 9am-5pm PST
24/7 Support (Team)
Round-the-clock support for critical issues:
- Email: support@plexmcp.com
- Response time: Same business day
- Hours: 24/7 for critical issues
- Priority queue: Your tickets are prioritized
Dedicated Support (Enterprise)
White-glove service with named account manager:
- Dedicated Slack channel
- Named account manager
- 4-hour SLA for critical issues
- Quarterly business reviews
- Custom onboarding
Contact Options
General Support
For technical questions and help:
Email: support@plexmcp.com
Include:
- Organization ID (found in Settings)
- Detailed description of the issue
- Steps to reproduce
- Error messages (if any)
- Screenshots (if helpful)
Billing Support
For billing, invoices, and subscription questions:
Email: billing@plexmcp.com
Include:
- Organization name
- Billing email
- Invoice number (if applicable)
- Detailed question
Sales
For pricing, Enterprise plans, and demos:
Email: sales@plexmcp.com
Include:
- Company name and size
- Expected usage (requests/month)
- Specific requirements
- Timeline
Security
For security vulnerabilities and concerns:
Email: security@plexmcp.com
We take security seriously. Please:
- Use responsible disclosure
- Allow 90 days before public disclosure
- PGP key available on request
Response Times
| Plan | Initial Response | Resolution Target |
|---|---|---|
| Free | 3-5 business days | Best effort |
| Pro | 1-2 business days | 5 business days |
| Team | Same business day | 2 business days |
| Enterprise | 4 hours (critical) | Custom SLA |
Issue Severity
Critical (P1)
- Service completely unavailable
- Data loss or corruption
- Security breach
Response: Immediate (Team+)
High (P2)
- Major feature not working
- Significant performance degradation
- Workaround not available
Response: 4 hours (Team+)
Normal (P3)
- Feature partially working
- Workaround available
- Non-urgent questions
Response: 1 business day (Team+)
Low (P4)
- Enhancement requests
- Documentation updates
- General questions
Response: 2-5 business days
Status Page
Check service status and planned maintenance:
Subscribe for updates via:
- Email notifications
- RSS feed
- Slack integration
Documentation
Comprehensive guides and reference:
- Cloud Docs: docs.plexmcp.com (you're here)
- Self-Host Docs: oss.plexmcp.com
- API Reference: docs.plexmcp.com/api-reference/overview
Community
Join the PlexMCP community:
- GitHub: github.com/PlexMCP/plexmcp
- Discussions: Share ideas and get help
- Issues: Report bugs and request features
- Contributing: We welcome contributions!
Feedback
We'd love to hear from you:
- Feature requests: GitHub Discussions or email
- Documentation feedback: GitHub Issues or email
- General feedback: feedback@plexmcp.com
Office
PlexMCP, Inc. San Francisco, CA United States
For general inquiries only. Support is provided via email.