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Billing & Subscription

Manage your PlexMCP subscription, view usage, and update payment methods.

Subscription Plans​

PlexMCP offers three plans to fit your needs:

FeatureFreePro ($29/mo)Team ($99/mo)
MCPs515Unlimited
API Connections210Unlimited
Requests/month1,00050,000500,000
Team Members15Unlimited
SupportCommunityPriority24/7
AnalyticsBasicAdvancedAdvanced
SSO/SAML--✓
SLA-99.9%99.9%
Audit Logs--✓

Current Plan​

View your current subscription:

  1. Navigate to Billing in the sidebar
  2. See your current plan and status
  3. View usage for the current period

Upgrading Your Plan​

To upgrade:

  1. Go to Billing
  2. Click Upgrade Plan
  3. Select your new plan
  4. Enter payment information
  5. Click Subscribe

Changes take effect immediately:

  • New limits apply right away
  • Prorated charge for the remainder of the period
  • Next billing date remains the same

Downgrading Your Plan​

To downgrade:

  1. Go to Billing
  2. Click Change Plan
  3. Select a lower tier
  4. Click Confirm

Downgrades take effect at the end of your billing period:

  • You keep current features until renewal
  • No refund for remaining time
  • Ensure you're within new plan limits
warning

Before downgrading, verify you meet the new plan's limits:

  • MCP count
  • Team member count
  • API key count

Usage Tracking​

Monitor your usage in real-time:

Requests​

  • Total requests this period
  • Daily request breakdown
  • Requests remaining
  • Projected usage

By MCP​

See which MCPs use the most requests:

  • Request count per MCP
  • Percentage of total
  • Trend over time

By API Key​

Track usage by key:

  • Requests per key
  • Error rates
  • Top tools used

Usage Alerts​

Configure alerts for usage thresholds:

  1. Go to Billing → Alerts
  2. Set threshold (e.g., 80% of limit)
  3. Choose notification method (email, webhook)
  4. Save settings

You'll be notified when:

  • Usage exceeds threshold
  • You're projected to exceed limit
  • You've reached your limit

Payment Methods​

Adding a Payment Method​

  1. Go to Billing → Payment Methods
  2. Click Add Payment Method
  3. Enter card details
  4. Click Save

Updating Payment Method​

  1. Go to Billing → Payment Methods
  2. Click the payment method
  3. Click Update
  4. Enter new details
  5. Save

Removing a Payment Method​

  1. Go to Billing → Payment Methods
  2. Click the payment method
  3. Click Remove
  4. Confirm removal
note

You must have at least one payment method on paid plans.

Billing History​

View past invoices:

  1. Go to Billing → History
  2. See all past charges
  3. Click any invoice to download PDF

Invoice details include:

  • Invoice date and number
  • Plan and period
  • Amount charged
  • Payment method used

Annual Billing​

Save with annual billing:

  • Pro Annual: $290/year (save $58)
  • Team Annual: $990/year (save $198)

To switch to annual:

  1. Go to Billing
  2. Click Switch to Annual
  3. Confirm the change

Enterprise Plans​

For organizations with custom needs:

  • Custom request limits: Millions of requests
  • Dedicated support: Named account manager
  • Custom SLA: Up to 99.99% uptime
  • Custom integrations: Tailored solutions
  • Volume discounts: For high usage

Contact sales@plexmcp.com for enterprise pricing.

Cancellation​

To cancel your subscription:

  1. Go to Billing
  2. Click Cancel Subscription
  3. Choose your reason
  4. Confirm cancellation

After cancellation:

  • Access continues until period ends
  • Data retained for 30 days
  • Can resubscribe at any time

Refunds​

Our refund policy:

  • Within 7 days: Full refund if requested
  • After 7 days: Prorated credit for unused time
  • Annual plans: Prorated refund available

Contact support@plexmcp.com for refund requests.

Troubleshooting​

Payment Failed​

  • Verify card details are correct
  • Check card hasn't expired
  • Ensure sufficient funds
  • Contact your bank if issues persist

Wrong Amount Charged​

  • Check for prorated charges
  • Review plan changes in history
  • Contact support if unexplained

Usage Discrepancy​

  • Check for failed requests (still counted)
  • Review API key usage breakdown
  • Contact support with details