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Billing FAQ

Common questions about PlexMCP billing, payments, and subscriptions.

Payments​

What payment methods do you accept?​

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • For Enterprise: Wire transfer, ACH

Is my payment information secure?​

Yes. We use Stripe for payment processing. We never store your full card number—Stripe handles all sensitive data in their PCI-compliant infrastructure.

When will I be charged?​

  • Monthly plans: Same day each month as signup
  • Annual plans: Same day each year as signup
  • Upgrades: Immediately (prorated)

Why was my card declined?​

Common reasons:

  • Insufficient funds
  • Card expired
  • International transaction blocked
  • Bank security flag

Try a different card or contact your bank.

Can I get a receipt?​

Yes. Receipts are emailed automatically. You can also download invoices from Billing → History.

Plan Changes​

How do I upgrade my plan?​

  1. Go to Billing
  2. Click Upgrade
  3. Select your new plan
  4. Confirm payment

Changes take effect immediately.

How do I downgrade?​

  1. Go to Billing
  2. Click Change Plan
  3. Select a lower tier
  4. Confirm

Downgrades take effect at period end.

Can I switch from monthly to annual?​

Yes. Contact support to switch billing cycles. You'll receive a prorated credit.

What happens to my data if I downgrade?​

  • MCPs: Oldest kept, newest removed if over limit
  • Team members: Must manually remove to meet limit
  • API keys: Must manually revoke to meet limit

We'll warn you before downgrade if you're over limits.

Cancellation​

How do I cancel?​

  1. Go to Billing
  2. Click Cancel Subscription
  3. Select a reason
  4. Confirm cancellation

What happens when I cancel?​

  • Access continues until period end
  • Data retained for 30 days
  • Can resubscribe anytime

Can I get a refund?​

  • Within 7 days: Full refund on request
  • After 7 days: Prorated credit (case-by-case)
  • Annual plans: Prorated refund available

Email support@plexmcp.com for refund requests.

Can I pause my subscription?​

Not currently. You can cancel and resubscribe later.

Usage & Overages​

What happens if I exceed my request limit?​

Free plan: API returns 429 errors until next period

Paid plans: Overage charges at $0.001/request

How are overages calculated?​

Each request over your limit costs $0.001. Example:

  • Pro limit: 50,000 requests
  • Actual usage: 55,000 requests
  • Overage: 5,000 × $0.001 = $5.00

Can I disable overages?​

Yes. Contact support to enable hard limits (blocks requests at limit instead of charging overage).

Do unused requests roll over?​

No. Request allocations reset each billing period.

Invoices & Tax​

How do I get an invoice?​

  1. Go to Billing → History
  2. Click any past charge
  3. Click Download Invoice

Can I add a VAT/Tax ID?​

Yes. Go to Billing → Billing Details and add your Tax ID.

Do you charge sales tax?​

Depends on your location. US customers in certain states may have sales tax applied.

Can I get a W-9?​

Yes, for US customers. Email billing@plexmcp.com.

Discounts​

Do you offer discounts?​

  • Annual billing: 17% off
  • Nonprofits: 50% off (email us)
  • Startups: Special pricing (email us)
  • Education: Free Pro tier (email us)

How do I apply a discount code?​

  1. Go to Billing
  2. Click Add Promo Code
  3. Enter your code
  4. Click Apply

Can I combine discounts?​

Generally no. One discount per account.

Enterprise​

What's included in Enterprise?​

  • Custom request limits
  • Dedicated support
  • Custom SLA (up to 99.99%)
  • SSO/SAML
  • Audit logs with custom retention
  • On-premises option

How do I get Enterprise pricing?​

Email sales@plexmcp.com with:

  • Expected monthly requests
  • Number of team members
  • Specific requirements

Do you offer volume discounts?​

Yes, for high-volume usage. Contact sales.

Troubleshooting​

My payment failed, what now?​

  1. Check card details are correct
  2. Ensure sufficient funds
  3. Try a different card
  4. Contact your bank
  5. Email support if issues persist

I was charged incorrectly​

Email billing@plexmcp.com with:

  • Your organization name
  • Charge date and amount
  • What you expected

We'll investigate within 1 business day.

I need to update my billing email​

  1. Go to Settings → Billing Details
  2. Update billing email
  3. Save changes

I need an invoice modification​

Email billing@plexmcp.com with required changes (company name, address, Tax ID, etc.).

Contact​

Billing support: billing@plexmcp.com General support: support@plexmcp.com Sales: sales@plexmcp.com

Response times:

  • Free: 3-5 business days
  • Pro: 1-2 business days
  • Team: Same business day
  • Enterprise: 4-hour SLA